Shipping policy

Shipping Policy – Zeenit

At Zeenit, we work to ensure your order arrives as quickly as possible and in good condition. Below, we explain how our logistics process works.

Order Processing

Once payment is confirmed, the order enters the preparation phase.
The estimated processing time is 1 to 3 working days.

During peak seasons or special promotions, this timeframe may be slightly extended. In the event of a significant delay, we will notify you by email.

Orders are not processed on weekends or bank holidays.

Estimated Delivery Times

Once the order has been dispatched, the estimated delivery time is:

  • 7 to 21 working days, depending on the recipient's location and logistics conditions.

These timeframes are estimates and can be affected by external factors such as:

  • Customs clearance processes

  • Adverse weather conditions

  • High demand on courier services

  • Bank holidays or logistics incidents

Zeenit cannot guarantee exact delivery dates.

Shipping Costs

The shipping cost is calculated automatically during the checkout process, taking into account the destination and weight of the order.

The final amount will be displayed before completing the payment.

During certain promotional periods, Zeenit may offer free shipping, which will be clearly indicated on the website.

Order Tracking

When your order is dispatched, you will receive an email with tracking information, if available.

The tracking number may take 24 to 48 hours to become active in the courier's system.

If you experience difficulties tracking your shipment, you can write to: 

contacto@zeenitméxico.com

Delivery Address

It is the customer's responsibility to provide a correct and complete address.

Zeenit accepts no responsibility for delays, returns, or losses caused by incorrect or incomplete details entered during the purchase.

If you spot an error after placing your order, you must contact us as soon as possible to try and correct it before dispatch.

Delays or Incidents

If your order has not arrived within 21 working days of being dispatched, you can contact us so we can review the case.

We will analyse the situation with the courier company and inform you of possible solutions in accordance with our policies.

Contacto

For any questions regarding shipping, you can contact us at:

📧 contacto@zeenitméxico.com

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